Your tasks
As an IT Customer Support Representative, you are the first point of contact for clients seeking help with our products or services. Your role is vital in ensuring customer satisfaction, resolving issues, and building long-term loyalty.
Your key responsibilities will be:
Your key responsibilities will be:
- Respond to customer inquiries via phone, email, or chat with clear, accurate information.
- Troubleshoot and resolve technical or service-related issues, escalating when needed.
- Guide users on how to use products effectively and confidently.
- Document customer interactions and update internal systems accordingly.
- Contribute to FAQs and the knowledge base to support self-service.
- Collect feedback and share insights to improve products and services.
- Follow internal policies and meet KPIs such as response time and resolution rate.
- Collaborate with teams across sales, support, and project management to ensure smooth resolutions.
